Shipping and payment options
For a convenient shopping experience on our **Frutcha e-shop**, we offer various **shipping and payment options** to suit your needs. The shipping cost depends on the total weight of the package.
Shipping
Courier Service – Zásilkovna / PPL
Fast and reliable delivery straight to your door. Orders are usually dispatched within **1-2 business days**.
Shipping cost: from **99 CZK**
Zásilkovna / Balíkovna / PPL Pickup Points
Choose from a **wide network of pickup points** across the Czech Republic. You can collect your order whenever it’s convenient for you.
Shipping cost: from **69 CZK**
Payment
Online Payment – Card / Apple Pay / Google Pay
The **fastest and most convenient payment method**. We accept all major payment cards (**Visa, Mastercard, Electron, Maestro**) as well as meal and benefit cards (**Chèque Déjeuner, Edenred, Lidl**). Payments are securely processed through the Comgate a.s. payment gateway.
You can choose to pay directly via credit or debit card or use bank transfer via online banking. Detailed payment information is available on dedicated pages, accessible through the provided links.
For any **complaints or inquiries regarding payments**, please contact the payment provider directly: **Comgate a.s.**, Gočárova třída 1754/48b, Hradec Králové Email: platby-podpora@comgate.cz Phone: **+420 228 224 267**
Bank Transfer
After completing your order, we will send you **payment details**. Once we receive the payment, we will ship your order.
Cash on Delivery (COD)
**COD is not a standard payment option.** We offer it **only in exceptional cases** upon prior agreement. Due to past issues with a high number of unclaimed and returned shipments, we **reserve the right to limit this option**. If you are interested, please **contact us in advance**.
COD fee: **49 CZK**